zbuzz baji Privacy Policy

zbuzz baji ("we", "our", "platform") informs its users ("you", "member") through this privacy policy how their personal information is managed. This policy applies to the zbuzz baji website and all related services.

By using our platform, you agree to the terms set out in this privacy policy. zbuzz baji collects only the information that is necessary, and any processing of information is carried out for clear purposes. To learn more about us, visit our About Us page.

What is stated in this policy is consistent with and complements zbuzz baji's Terms and Conditions. Reading both documents together will give you a complete picture of your membership and how your information is managed.

2.1 Registration and Account Information

When creating an account, zbuzz baji collects the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address

2.2 Financial Transaction Information

Payment-related information required to process deposits and withdrawals is collected. zbuzz baji currently handles transactions through bKash, Nagad, Rocket, and Upay. The mobile numbers and transaction IDs associated with these payment methods are stored, but no PIN or password is collected.

2.3 User Activity and Technical Information

The following information may be collected automatically to improve service quality:

• IP address and device identifier
• Browser type and language settings
• Time spent on the platform and pages visited
• Cookie and session data (discussed further in section 7)
• Gaming activity such as bet amounts, win/loss history, and play duration

zbuzz baji uses the collected information for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Providing customer service and support — via 24/7 live chat and email
• Adding applicable bonuses and promotions to the member's account
• Preventing fraud and ensuring account security
• Identifying and resolving technical issues on the platform
• Improving services and adding new features
• Fulfilling legal obligations and resolving disputes

zbuzz baji never uses members' information for unauthorised marketing, selling to third parties, or promotional display.

4.1 Third-Party Service Providers

Some trusted third parties may be needed to operate the service. These include payment processors, cloud storage providers, and security monitoring services. These parties are given limited access to only the information necessary for their designated tasks and are bound by confidentiality agreements.

4.2 Legal Requirements

Under applicable laws and regulations of Bangladesh, zbuzz baji may be required to disclose information in response to a valid request from authorities. Such disclosure is limited to what is legally required.

4.3 What We Never Do

• Information is never sold to third parties for marketing or advertising purposes
• Personal information is not shared with unrelated organisations without the member's consent
• Additional information is not required for optional services

zbuzz baji has put in place several technical and procedural measures to keep members' information secure:

• SSL Encryption: All data transferred between the website and servers is encrypted using SSL technology, so third parties cannot read this information.
• Secure Server Infrastructure: User data is stored in secure data centres where multiple layers of protection against unauthorised access are active.
• Access Control: Only authorised staff can access members' information, and every access is logged.
• Regular Security Reviews: Regular security tests are conducted to identify vulnerabilities in the system.
• OTP Verification: OTP-based verification is mandatory for important transactions and password changes.

zbuzz baji retains members' information for as long as the account remains active and as required to meet legal obligations.

• All information is retained while the account is active.
• Even after an account is closed, transaction information may be kept for a period as required by applicable law.
• Information needed for fraud prevention and dispute resolution is retained for a reasonable period.
• Information that is no longer needed is deleted securely.

7.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in the browser. zbuzz baji uses cookies for the following reasons:

• To maintain login sessions and reduce the need to log in repeatedly
• To remember language and display preferences
• To measure platform performance
• To keep accounts secure by detecting suspicious activity

7.2 Cookie Control

You can disable cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly — for example, login sessions may end automatically.

As a member of zbuzz baji, you have the following rights:

• Right to Access: You can find out what information of yours we hold.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: You can request that your information be deleted, within the limits of legal obligations.
• Right to Object: You have the right to object to your information being used for specific purposes.
• Data Portability: In certain cases, you can request your information in a structured format.

To exercise these rights or for any questions about your information, contact the zbuzz baji support team. Our team is available 24/7 to assist in both Bengali and English.

zbuzz baji's services are only for persons aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that a minor's information has been collected by mistake, we will immediately delete that information and the associated account.

For more details on responsible gaming and age verification, visit the Responsible Gaming page.

zbuzz baji reserves the right to amend this privacy policy as needed. In the case of significant changes, members will be notified by email or through a notice on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. It is therefore advisable to review this page regularly. The "Last Updated" date at the top of the page indicates when the most recent change was made.

If you have any questions about the privacy policy, you may find answers in our FAQ section or contact the support team directly.